Privacy policy Support Portal

SICK is pleased about your visit on our website and your interest in our company, in our products and our services. Protecting your privacy is important to us and we want you to feel secure while visiting our website. To this end, we would like to explain below what information we process during your visit on our website.

Responsible SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch, Germany
Purpose of processing Registration, login and further collaboration through Digital Support Portal (
Categories of data Personal data collected by web analytics tool
Legal basis GDPR Article 6 (1) f) – Legitimate interests  
Legitimate interest SICK has a legitimate interest in fulfilling its contractual obligation in relation with its legal entity customers in order to implement measures for business initiation and fulfillment, to serve the needs of existing customers or supporting the customers related to the purchased products.
Consequences of failure to provide the data The provision of your personal data is not prescribed by law. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
Retention time We store the customers contact person’s personal data for 5 years.
Data source We only process personal data provided directly by you.
Recipients of the data Companies affiliated with SICK AG
Transmission to third countries We do not transfer personal data to third countries.
Logic of the automated decision We do not use automated decisions.


Your rights

You have the right to

  • information about personal data relating to you;
  • correct personal data concerning you;
  • delete or block personal data concerning you;
  • object to the processing of personal data concerning you;
  • the portability of personal data concerning you;
  • revoke your consent with effect for the future, provided that a processing of personal data concerning you is based on your consent, and
  • lodge a complaint with a data protection supervisory authority, if you believe that the processing of personal data relating to you infringes privacy laws

If you would like to exercise any of your rights under this Privacy Policy or at law or have any other questions about privacy-related issues, you should contact our Data Protection Officer at the email address below. We will provide an appropriate response to all requests.

Data Protection
Erwin-Sick-Straße 1
79183 Waldkirch

Amendments of the privacy policy

We reserve the right to amend this Privacy Policy at any time to take into account new laws, changes to our operations and practices or changes in the business environment and technology. All modifications will be effective immediately upon our posting of the modification on our website. Please check back from time to time to review our Privacy Policy.