Data processing information SICK AppSpace Tools

SICK is pleased about your visit on our website and your interest in our company, in our products and our services. Protecting your privacy is important to us and we want you to feel secure while visiting our website. To this end, we would like to explain below what information we process during your visit on our website.


SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch

Purpose of processing

SICK may use the data we collect to provide you with rich, interactive experiences. We may use data to:

  • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations. 

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

Improving the usability and the user experience of SICK AppSpace Tools (e.g. SICK AppStudio, SICK AppManager, Visual Studio Code Extension by SICK).

Categories of data

SICK AppSpace Tools collect data, such as program crashes, errors and usage data. The collected data varies based on the error. It may contain stack traces and exception information. 

  • Diagnostic information when a tool crashes or errors occur to help understand why the crash or error occurred and what changes are needed to prevent the crash or error in the future.
  • Usage data collects information about how features are used and perform which helps SICK prioritize future product improvements.

Legal basis

  • Consent
  • Contract

Legitimate interest


Consequences of failure to provide the data

The provision of your personal data is not prescribed by law. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.

Retention time

We store data for 10 years

Data source

We only process personal data provided directly by you.

Recipients of the data


Transmission in third countries

We do not transfer personal data to third countries.

Logic of the automated decision

We do not use automated decisions.


You have the right to

  • information about personal data relating to you;
  • correct personal data concerning you;
  • delete or block personal data concerning you;
  • object to the processing of personal data concerning you;
  • the portability of personal data concerning you;
  • revoke your consent with effect for the future, provided that a processing of personal data concerning you is based on your consent, and
  • lodge a complaint with a data protection supervisory authority, if you believe that the processing of personal data relating to you infringes privacy laws

For this, please contact

    Data Protection
    Erwin-Sick-Straße 1
    79183 Waldkirch

We will provide an appropriate response to all requests.