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FAQ - Frequently Asked Questions

Order

How do I place an order?

Login and add products to the Cart from the product pages. Once ready you can complete your order by checking out. Alternatively, you can email your order to orders@sickautomation.co.za

 

How do I determine the applicable price?

If you are a registered user you can consult the regular sales price and your usual discount. For unregistered users, the regular sales price will be visible.

 

Is my product available?

For specific availability please register or login. You can see the usual availability of each product on this website.

 

Shipping

What is the product delivery time?

The delivery time will be included in the order confirmation after placing the order. These may vary according to product families and quantities.

 

Where is my shipment?

To track your order please contact orders@sickautomation.co.za

 

Service

How do I get help with technical questions?

Please contact our customer service at info@sickautomation.co.za

 

How do I order an on-site service?

Please contact our customer service at info@sickautomation.co.za

 

How do I return a delivery?

Please contact our customer service at info@sickautomation.co.za

 

How do I order a repair or a replacement?

Please contact our customer service at info@sickautomation.co.za

 

A product fails within the warranty period - what can I do?

Please contact our customer service at info@sickautomation.co.za

 

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