Smart services

Personalized SICK products for easy commissioning

Your Benefits

  • Low effort and quick availability of the system due to commissioning of the SICK product via plug and play
  • Quick and easy availability of customer-specific SICK products
  • Fewer follow-on errors and production failures due to consistently high commissioning quality
  • Efficient resource use due to multiplication of SICK product configurations created once
  • Simple and customer-specific reorder due to unique configuration ID and individual part number


Personalized SICK products for easy commissioning

The service preconfiguration from SICK enables the specific production and delivery of a SICK product coordinated to every individual customer. Customer-related configuration, consisting of SOPAS device settings, is uploaded to before or during the order and saved individually for the SICK product in the production process. Preconfiguration is therefore a software-based adaption of the serial product. The result is a plug and play-capable device with consistently high commissioning quality for recurring applications. The quick and easy commissioning decreases effort and costs. SICK saves and archives the product configuration, therefore simplifying reorder.

At a glance
  • Flexible and customer-specific production and delivery of SICK products with adapted software
  • Commissioning via plug and play
  • Consistent commissioning quality for recurring applications
  • Saving and archiving of the configuration
  • Unique configuration ID
  • Batch size 1 possible


Phone-in Technical Support and Customer Care

8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.

For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.