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Product and system support
SICK Support Portal

First class technical support from our experts worldwide

Your Benefits

  • Save time in your daily work with fast troubleshooting
  • Get connected to experienced product specialists via your local site
  • Be informed and stay up to date with the latest product releases
  • Take part in discussions and share your user experience with others
  • Optimize your use of SICK products

Overview

First class technical support from our experts worldwide

SICK provides online support via the SICK Support Portal at www.sick.com/SupportPortal. Experienced specialists around the world are connected to the SICK Support Portal and answer questions about the products. It is easy to raise a support ticket and to send messages to the SICK support staff. The SICK Support Portal also contains the latest information about product releases, and offers a user forum for sharing product experience.

At a glance
  • Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
  • Easy access to customer service online
  • Premium support for members of the SICK AppSpace Developers Club
  • User forum for sharing experiences
  • The latest technical information and application notes

 

Phone-in Technical Support and Customer Care

8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.

For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.

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