Product and system support
SICK Remote Service

Safe remote monitoring for efficient service

Your Benefits

  • Increased availability of your system
  • Lower, predictable maintenance costs
  • Expert assistance from commissioning to operation
  • Reactive and proactive support improves reaction and solution times
  • Quick assistance provided by experts when malfunctions occur
  • Safe, high-performance communication platform
  • Easy, flexible integration into existing IT infrastructure (LAN)
  • 4G mobile option for location independence


Safe remote monitoring for efficient service

Providing expert assistance and quick service to customers is a priority during commissioning and operation. Fast, system-specific support provided by specialists is more important than ever. Complex systems and growing pressure on costs are giving rise to a demand for optimized maintenance and proactive service. SICK Remote Service meets these requirements. Safe Internet connections to enable expert support at the click of a mouse, doing away with the need to plan for travel and setup time. The customer gets the benefits of SICK Remote Service at a variety of levels, taking advantage of targeted expert support speeding up the installation phase, and optimizing the operational phase, saving time and travel expenses. And it's flexible: The modular SICK Remote Service contract model provides support matching customer needs at all times.

At a glance
  • Safe, high-performance remote maintenance connection
  • Remote diagnostics performed by experts
  • Customer and integrator access to the SICK Remote Service platform
  • System-specific documents available at all times
  • Transparent, clear system representation and history
  • Expert support for commissioning and operation
  • Remote service lump-sum
  • Setup service: Installation, set-up, and orientation


Phone-in Technical Support and Customer Care

8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.

For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.