Fast, expert support by specialists is very important for customers at commissioning and during operation. The Remote Services product and system support from SICK meets the requirement of a safe Internet connection. This enables expert support to be provided at the click of a mouse and eliminates the need to plan for travel and setup times. The customer benefits by being able to access Remote Services multiple times, by receiving targeted expert support to speed up commissioning and optimize the operational phase, and by saving time and travel expenses. And it's flexible: The modular Remote Services agreement model enables the support to be tailored to the customer’s needs at all times.
At a glance
Customer and integrator access
System-specific documents available at all times
Graphical user interface for Remote Services
Qualified remote diagnostics
Setup service: Installation, setup, and briefing
Basis for condition monitoring and helpdesk
Phone-in Technical Support and Customer Care
8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.
For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.