Privacy Policy

SICK is pleased about your visit on our website and your interest in our company, in our products and our services. Protecting your privacy is important to us and we want you to feel secure while visiting our website. To this end, we would like to explain below what information we process during your visit on our website.

  • Visit of our websites
    Data controller SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch, Germany
    Purpose of processing the data Provision of web page
    Categories of data
    • IP address of the user
    • Date and time of the request
    • Content of the request (specific page)
    • Access status/HTTP status code
    • Each volume of data transferred
    • Website from which the request came
    • Operating system of the user
    • Language and version of the browser software, if applicable
    • Business contact data such as surname, given name, email, phone number
    • Contents of the communication
    Legal basis Art. 6.1.f – Legitimate company interest
    Legitimate company interest SICK would like to present the company and its portfolio of products and services on web pages in the Internet. Furthermore, SICK would like to guarantee the stability and security of its website and, in particular, have the ability to detect and understand any unusual activity on its web pages.
    Consequences of failure to provide data You are not legally or contractually required to disclose your personal data. If you choose not to disclose this data, however, it will not be possible to fulfill the purpose of processing.
    Storage period 21 days
    Source of the data We only process data that you provide to us directly.
    Recipients of the data
    Transmission to third countries All data transmitted to third countries are anonymized to ensure that we do not transfer any personal data to foreign countries.
    Logic of automated decision-making We do not perform any automated decision-making.

     

  • Cookies

    Cookies

    When you visit our website, we store information in the form of a so-called “cookie” on your computer. Cookies allow us, for example, to adapt a website to your preferences or to save the content of your shopping cart and to display it the next time you visit our website. If you do not want us to recognize your computer, please adjust the settings in your browser to delete the cookies from your hard drive, to block all cookies, or to warn you before a cookie is installed. To find out how this works, please refer to the instructions of your browser manufacturer. A change of these settings may result in limited use of the website functions.

    We offer you the option to manage the setting of cookies of our websites by using a consent management ("Cookie Banner"). You can change your decision at any time and subsequently grant or revoke your consent. You can open the settings for cookies here.

     

  • Online forms

    Online forms

    Responsible SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Contact by user
    Categories of data
    • Business contact data
    • Inquiry
    Legal basis Art. 6 (1) b) GDPR
    Legitimate interest -
    Consequences of failure to provide the data The provision of personal data is not prescribed by law. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
    Data source We only process personal data provided directly by you.
    Recipients of the data
    • Web Hoster
      • SICK AG
    Transmission to third countries We do not transfer personal data to third countries.
    Logic of automated decision-making We do not use automated decisions.
  • Online event

    Online events

    Data controller SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing the data Online events
    Categories of data
    • Business contact data
    Legal basis Art. 6.1.b GDPR – Performance of contract
    Legitimate company interest -
    Consequences of failure to provide data You are not legally required to disclose your personal information. If you choose not to disclose this data, however, it will not be possible to fulfill the purpose of processing.
    Storage period We delete your data soon after conducting the event or at your request.
    Source of the data We only process data that you provide to us directly.
    Recipients of the data
    • Web hosting service
      • SICK AG
    • Organizer (the organizer is specified on the registration form and is usually a subsidiary of the SICK Group)
    Transmission to third countries If the organizer is located in a third country for which the Commission has not made an adequacy decision, the transfer shall be on the basis of Art. 49.1.b and Art. 49.1.c GDPR
    Logic of automated decision-making We do not perform any automated decision-making.

     

  • Newsletter

    Newsletter

    Responsible SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Provision of subscribed news for users
    Categories of data
    • Business contact data
    Legal basis Art. 6 (1) a) GDPR
    Legitimate interest -
    Consequences of failure to provide the data The provision of personal data is not prescribed by law or contract. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
    Data source We only process personal data provided directly by you.
    Recipients of the data
    • Web Hoster
      • SICK AG
    • E-mail marketing provider
      • SICK AG
    Transmission to third countries We do not transfer personal data to third countries.
    Logic of automated decision-making We do not use automated decisions.

     

    If you do not wish to be contacted for advertising purposes by e-mail, you can deactivate this service at any time by contacting: marcom.th@sick.com

  • Download of exclusive information

    Download of exclusive information

    Responsible SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Provision of exclusive information to interested parties
    Categories of data
    • Business contact data
    Legal basis Art. 6 (1) a) GDPR
    Legitimate interest -
    Consequences of failure to provide the data The provision of personal data is not prescribed by law or contract. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
    Data source We only process personal data provided directly by you.
    Recipients of the data
    • Web Hoster
      • SICK AG
    • E-mail marketing provider
      • SICK AG
    Transmission to third countries We do not transfer personal data to third countries.
    Logic of automated decision-making We do not use automated decisions.

     

    If you do not wish to be contacted for advertising purposes by e-mail, you can deactivate this service at any time by contacting: marcom.th@sick.com

  • Webshop

    Webshop

    Responsible SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Processing of customer orders and inquiries.
    Categories of data
    • Business contact data
    • Access data
    Legal basis Art. 6 (1) b) GDPR
    Legitimate interest -
    Consequences of failure to provide the data The provision of personal data is not prescribed by law or contract. In the event of a failure to provide the data, the fulfilment of the purpose is not possible.
    Data source We only process personal data provided directly by you.
    Recipients of the data
    • Web Hoster
      • SICK AG
    Transmission to third countries We do not transfer personal data to third countries.
    Logic of automated decision-making We do not use automated decisions.
  • SICK ID
  • Chat

    Chat

    Responsible party SICK NV / SA, Doornveld 10, 1731 Zellik, Belgium
    Purpose of processing Contact via chat
    Categories of data
    • Official contact details: Name, e-mail address
    • Chat log
    • URL of the previously visited website at sick.com
    • Date and time of the chat call
    Legal basis
    • Art. 6 (1) a) GDPR – Consent
    • Art. 6 (1) f) GDPR – Legitimate company interest
    Legitimate company interest

    Identification on your part is absolutely necessary in order to be able to give you optimal advice. As soon as you start a chat, your name and e-mail address will be requested. 

    Your personal information and the chat history are deleted 3 months after the end of the chat to enable you to resume the chat after an interruption.

    Only with explicit consent to save your information will the entire chat history be saved for a longer period of time. This means that if you contact us again, you can refer to the previous chat. The purpose is to save you from having to give extensive explanations of the history.

    Consequences of non-provision The provision of personal information is not required by law or contract. If it is not provided, communication via chat is not possible.
    Storage period

    We delete your personal information 3 months after the chat ends. We process anonymized chat logs for analysis purposes on the use of the chat function and the need for consultation on our products and services.

    If you give us your consent, we store the chat history for up to 5 years in order to provide you with optimal support.

    Data source We process data that you provide directly to us.
    Recipient of data
    Web host:
     
    SICK AG
    Erwin-Sick-Straße 1
    79183 Waldkirch
    Germany
    Transfer to third countries We do not transfer personal information to third countries.
    Logic of automated decisions We do not make any automated decisions.

     

    Chat

    Responsible party SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Contact via chat
    Categories of data
    • Official contact details: Name, e-mail address
    • Chat log
    • URL of the previously visited website at sick.com
    • Date and time of the chat call
    Legal basis
    • Art. 6 (1) a) GDPR – Consent
    • Art. 6 (1) f) GDPR – Legitimate company interest
    Legitimate company interest

    Identification on your part is absolutely necessary in order to be able to give you optimal advice. As soon as you start a chat, your name and e-mail address will be requested. 

    Your personal information and the chat history are deleted 3 months after the end of the chat to enable you to resume the chat after an interruption.

    Only with explicit consent to save your information will the entire chat history be saved for a longer period of time. This means that if you contact us again, you can refer to the previous chat. The purpose is to save you from having to give extensive explanations of the history.

    Consequences of non-provision The provision of personal information is not required by law or contract. If it is not provided, communication via chat is not possible.
    Storage period

    We delete your personal information 3 months after the chat ends. We process anonymized chat logs for analysis purposes on the use of the chat function and the need for consultation on our products and services.

    If you give us your consent, we store the chat history for up to 5 years in order to provide you with optimal support.

    Data source We process data that you provide directly to us.
    Recipient of data
    Web host:
     
    SICK AG
    Erwin-Sick-Straße 1
    79183 Waldkirch
    Germany
    Transfer to third countries We do not transfer personal information to third countries.
    Logic of automated decisions We do not make any automated decisions.

     

  • Function Block Factory

    Function Block Factory

    Data controller SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand
    Purpose of processing Provision of a software-based service for the automated creation of PLC function blocks
    Categories of data
    • E-mail address
    • Configurations created
    • Time of creation
    • Libraries created
    Legal basis Art. 6 (1) b) GDPR - Contractual relationship
    Legitimate company interest

    -

    Consequences of non-disclosure You are not legally required to disclose your personal data. If you choose not to disclose this data, it will not be possible to create or provide a function block library.
    Period of storage

    We will store your data for as long as you wish or until you delete it yourself.

    You can delete the data once the warranty period has expired.

    Origin of the data We only process data that you provide to us directly.
    Recipients of the data

    SICK AG

    Erwin-Sick-Straße 1

    79183 Waldkirch, Germany

    Transmission to third countries We do not transmit any personal data to third countries.
    Logic of automated decision-making We do not perform any automated decision-making.

     

  • Security reports and requests

    Security reports and requests

    Data controller SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch, Germany
    Purpose of processing Processing of security reports and requests
    Categories of data E-mail communication
    Legal basis Art. 6 (1) f) GDPR
    Legitimate company interest The transmitted personal data is required to process the reported incident and provide services.
    Consequences of non-disclosure You are not legally or contractually required to disclose your personal data. However, if it is not provided, it may not be possible to process a request or report under certain circumstances.
    Period of storage The data is deleted a month after the process is complete.
    Origin of the data We only process data that you provide to us directly.
    Recipients of the data Data is not transmitted to third parties.
    Transmission to third countries We do not transmit any personal data to third countries.
    Logic of automated decision-making We do not perform any automated decision-making.
  • Resetting secure passwords on SICK products
    Responsible SICK AG, Erwin-Sick-Straße 1, 79183 Waldkirch, Germany
    Purpose of processing Resetting secure passwords on SICK products
    Categories of data
    • Business contact data
    Legal basis
    • GDPR Art. 6 (1) b) – Contract
    • Product Liability Act §13 – Expiry of claims
    • HGB §257 – retention of documents
    • §197 BGB – 30 year limitation period (safety components)
    Legitimate interest -
    Consequences of failure to provide the data The provision of your personal data is not prescribed by law. In the event of a failure to provide the data, the generation of a reset password is not possible.
    Retention time We store your personal data for 30 years if it is a safety component. Otherwise we store your data for 10 years.
    Data source We only process personal data provided directly by you.
    Recipients of the data
    Your data is not transmitted to third parties.
    Transmission to third countries We do not transfer personal data to third countries.
    Logic of automated decision-making We do not use automated decisions.

     

     

  • Conducting business activities

    Conducting business activities

    Data controller

    SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand

    Purpose of processing the data

    Conducting business activities to initiate pre-contract measures at your request as well as to meet contractual obligations

    Categories of data

    Business contact data

    Legal basis

    - Art. 6.1.b GDPR – Performance of contract

    Legitimate company interest

     -

    Consequences of failure to provide data

    You are not legally required to disclose your personal information. If you choose not to disclose this data, however, it will not be possible to fulfill the purpose of processing.

    Storage period

    Due to the long service life of our solutions and services, the date on which the business relationship ends cannot be equated with the delivery of the solution or service. In the course of our project and system business, there may be a significant time period between individual contacts with you due to the complexity and duration of the initiation of the business relationship (due to approval processes), so we have to assume that our active business relationships will typically last for several years.

    Your personal data will therefore be retained for up to 5 years after the last contact because this is the expected duration of the business relationship. If we have other statutory obligations to store the data, the period of retention may be longer than this.

    Source of the data

    We only process data that you have made available to us directly or which we have collected in the course of our business relationship with you.

    Recipients of the data

    SICK AG, Erwin-Sick-Str. 1, 79183 Waldkirch

    Transmission to third countries

    We do not transmit any personal data to third countries

    Logic of automated decision-making

     We do not perform any automated decision-making

     

  • Customer relationship management

    Customer relationship management

    Data controller

    SICK (Thailand) Co., Ltd., 100/18 Vongvanit Building B, 12A Floor, Rama 9 Road, Huaykhwang, Bangkok 10320 Thailand

    Purpose of processing the data

    Conducting customer relationship management measures

    Categories of data

    Business contact details, contact activities, and time of contact

    Legal basis

    - Art. 6.1.f – Legitimate company interest

    Legitimate company interest

    ‘SICK has a legitimate interest in supporting its customers as best as possible and to undertake measures to initiate and fulfill a business relationship. SICK requires for this purpose information on prospects and the requirements of its customers, on the customer history, on the existing business relationship in general, on the attendance of the customer at events such as webinars, trade fairs, as well as all contact activities. 

    Consequences of failure to provide data

    You are not legally required to disclose your personal information. If you choose not to disclose this data, however, it will not be possible to fulfill the purpose of processing.

    Storage period

    Due to the long service life of our solutions and services, the date on which the business relationship ends cannot be equated with the delivery of the solution or service. In the course of our project and system business, there may be a significant time period between individual contacts with you due to the complexity and duration of the initiation of the business relationship (due to approval processes), so we have to assume that our active business relationships will typically last for several years.

    Your personal data will therefore be retained for up to 5 years after the last contact because this is the expected duration of the business relationship. If we have other statutory obligations to store the data, the period of retention may be longer than this.

    Source of the data

    We only process data that you have made available to us directly or which we have collected in the course of our business relationship with you.

    Recipients of the data

    SICK AG, Erwin-Sick-Str. 1, 79183 Waldkirch

    Transmission to third countries

    We do not transmit any personal data to third countries

    Logic of automated decision-making

    We do not perform any automated decision-making

     

Your rights

You have the right to

  • information about personal data relating to you;
  • correct personal data concerning you;
  • delete or block personal data concerning you;
  • object to the processing of personal data concerning you;
  • the portability of personal data concerning you;
  • revoke your consent with effect for the future, provided that a processing of personal data concerning you is based on your consent, and
  • lodge a complaint with a data protection supervisory authority, if you believe that the processing of personal data relating to you infringes privacy laws

If you would like to exercise any of your rights under this Privacy Policy or at law or have any other questions about privacy-related issues, you should contact our Data Protection Officer at the email address below. We will provide an appropriate response to all requests.

SICK (Thailand) Co., Ltd.
100/18 Vongvanit Building B, 12A Floor,
Rama 9 Road, Huaykhwang,
Bangkok 10320
Thailand

marcom.th@sick.com

Amendments of the privacy policy

We reserve the right to amend this Privacy Policy at any time to take into account new laws, changes to our operations and practices or changes in the business environment and technology. All modifications will be effective immediately upon our posting of the modification on our website. Please check back from time to time to review our Privacy Policy.