Product and system support
Remote Services

Your Benefits

  • Very high availability of your plants and systems
  • Low, predictable maintenance costs
  • Expert help starting at commissioning and on through the entire service life
  • Reactive and proactive support improves response and solution times
  • Quick assistance provided by experts when malfunctions occur
  • Safe, high-performance data connection
  • Cost savings thanks to quick and easy integration into the existing IT infrastructure
  • 3D and 4G mobile option for location independence


Fast, expert support by specialists is very important for customers during commissioning and operation. Remote services product and system support from SICK fulfills this requirement: Secure Internet connections enable expert support at the click of a mouse – without the need for travel and set-up times. The customer benefits from remote services in several ways. They accelerate commissioning through targeted expert support. They optimize the operating phase by saving time and travel expenses. And they’re flexible: The modular Remote Service contract model provides the customer exactly the support that meets its current requirements.

At a glance
  • Customer and integrator access
  • System-specific documents available as needed
  • Graphic user interface for remote services
  • Qualified remote diagnostics
  • Setup service: installation, set-up, and orientation
  • Basis for condition monitoring and help desk


Remote Infrastructure

The flexible technical solution for remote service and support

Safety Services from SICK: Safe consultancy, engineering and turnkey solutions