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Product and system support
Repairs

Reliable and cost-effective

Your Benefits

  • Fast and reliable: repair and testing is performed by SICK experts
  • Cost savings: more cost-effective to repair existing components than to install new or exchange units
  • Avoid systematic faults: advice from SICK experts about preventative measures
  • No stock changes: original equipment with the same serial number and specific (operating equipment) designations after the repair has been completed
  • Individual customization: possible to provide specific firmware versions
  • Comprehensive testing: including connection accessories (if provided)

Overview

Reliable and cost-effective

Component failures and the resulting system downtime are often due to a variety of causes. SICK provides fast and reliable help in remedying these problems and gives precise instructions on preventive measures to ensure that no further problems arise in the future. As a sensor manufacturer, SICK repairs the devices and then tests these new devices – free of charge for products under warranty. For urgent matters, repairs can be completed as an express repair. After the repair, customers receive their original components with updates (equipment), marking and, where necessary, application-specific parameters. SICK LifeTime Services is an economic alternative to new or exchange units for the repair of sensors.

At a glance
  • Reason for failure is identified and faulty components are repaired or exchanged
  • Product safety checks
  • Repair findings relating to faulty assemblies
  • Express repair (optional)
  • Software update, modification and conversion (optional)
  • Detailed investigation of failure causes and advice about preventative measures (optional)
  • Recovery of application-specific equipment parameters (optional)

 

Safety Services from SICK: Safe consultancy, engineering and turnkey solutions

Technical overview

 
  • Technical data overview

    Technical data overview

    Specifications sheet

    Repair AK1 Ex connection unit (Ex version) for FW100 and FW300

    Repair AK1 connection unit (non-Ex version) for FW100

    Repair DUSTHUNTER C200, SF100 sender/receiver unit

    Repair DUSTHUNTER SB, SP, T, FW100, FW300, Service inspection filter set

    Repair DUSTHUNTER SB30 sender/receiver unit

    Repair DUSTHUNTER SB50, SB100 sender/receiver unit

    Repair DUSTHUNTER SP100 without Hastelloy version

    Repair DUSTHUNTER T, SF100, C200 reflector unit

    Repair DUSTHUNTER T100 sender/receiver unit

    Repair DUSTHUNTER T200 sender/receiver unit

    Repair DUSTHUNTER T50 sender/receiver unit

    Repair EuroFID3010 analyzer

    Repair EuroFID3010 analyzer and operating unit

    Repair EuroFID3010 operating unit

    Repair FID3006 analyzer

    Repair FWE200 measuring and control unit

    Repair FW200 sender/receiver unit (FWSE101) without Hastelloy version

    Repair FW101 Ex analyzer

    Repair FW102 analyzer

    Repair FW300 Ex rotating reflector unit

    Repair FW300 Ex reflector unit

    Repair FW300 Ex sender/receiver unit

    Repair FW300 sender/receiver unit

    Repair GME700 analyzer

    Repair GMS800 analyzer

    Repair GMS800 FIDOR analyzer

    Repair GM32 connection unit

    Repair GM32 Ex connection unit

    Repair GM32 Ex GMP measuring probe

    Repair GM32 Ex sender/receiver unit II

    Repair GM32 GMP measuring probe

    Repair GM32 GPP measuring probe

    Repair GM32 reflector

    Repair GM32 sender/receiver unit II

    Repair GM35 GMP measuring probe

    Repair GM35 GPP measuring probe

    Repair GM35 reflector

    Repair GM35 sender/receiver unit (GM35-01 to GM35-04)

    Repair GM35 sender/receiver unit (GM35-05 to GM35-07)

    GM35 control unit repair

    Repair GM700 GMP measuring probe

    Repair GM700 GPP measuring probe

    Repair GM700 reflector unit

    Repair GM700 sender/receiver unit

    GM700 control unit repair

    Repair GM901 receiver unit

    Repair GM901 complete

    Repair GM901 probe version

    Repair GM901 sender unit

    Repair GM901 sender unit and receiver unit

    GM901 control unit repair

    Repair MARSIC200 analyzer

    Repair MARSIC300 analyzer with cell

    Repair MARSIC300 analyzer with cuvette

    Repair MCS100E photometer

    Repair MCS300P photometer "Raw gas measurement"

    Repair SHC500 Gravimat automatic unit

    Repair SHC500 Gravimat filter head probe

    Repair SIDOR

    Repair purge air attachment

    MCU control unit repair

    MCU with integrated purge air control unit repair

    Repair S700 analyzer

    Repair TRANSIC111LP, TRANSIC121LP

    Repair TRANSIC151LP

    Repair VICOTEC320 “Combi” connection unit

    Repair VICOTEC320 connection unit

    Repair VICOTEC321 reflector unit

    Repair VICOTEC321 sender/receiver unit

    Repair VICOTEC322 – 324 sender/receiver unit

    VICOTEC410 control unit repair

    Repair VICOTEC411 complete

    Repair VICOTEC411 reflector unit

    Repair VICOTEC411 sender unit

    Repair VICOTEC411 sender unit and reflector unit

    Repair VICOTEC412 receiver unit

    Repair VICOTEC412 complete

    Repair VICOTEC412 sender unit

    Repair VICOTEC412 sender unit and receiver unit

    Repair VICOTEC414 receiver unit

    Repair VICOTEC414 complete

    Repair VICOTEC414 sender unit

    Repair VICOTEC414 sender unit and receiver unit

    Repair VICOTEC450, SMOTEC450

    Repair VISIC100SF, VISIC50SF testing tool set

    Repair VISIC100SF, VISIC50SF sensor unit

    VISIC100SF, VISIC50SF TAD control unit repair

    Repair VISIC620

    Repair ZIRKOR100 electronics unit

    Repair ZIRKOR100 electronics unit and measuring probe

    Repair ZIRKOR200 electronics unit

    Repair ZIRKOR200 electronics unit and measuring probe

    Repair lump-sum for CLV61x / 62x

    CLV63x repair lump-sum

    CLV64x repair lump-sum

    Repair lump-sum for CLV65x

    CLV69x **1 repair lump-sum

    CLV69x **2 repair lump-sum

    CLV69x **3 repair lump-sum

    DME4000 / DME5000 repair lump-sum

    DMX, HDX **1 repair lump-sum

    DMX, HDX **3 repair lump-sum

    DT5xx/DS5xx repair lump-sum

    Dx100 / Dx1000 repair lump-sum

    Repair lump-sum for ICD89x **1

    Repair lump-sum for ICD89x **2

    Repair lump-sum for ICD89x **3

    Repair lump-sum for ICI8xx

    Inspector = VSPI, Inspector Viewer repair lump-sum

    Repair lump-sum for IVC-2D

    LD-MRS, LD-LRS **1 repair lump-sum

    LD-MRS, LD-LRS **2 repair lump-sum

    LD-MRS, LD-LRS **3 repair lump-sum

    Repair lump-sum for Lector62x = ICR62x

    Repair lump-sum for Lector63x = V2D63x

    Repair lump-sum for Lector65x = V2D65x Dynamic Focus

    Repair lump-sum for Lector65x = V2D65x Flex

    LMS1xx / NAV245 repair lump-sum

    LMS1000, MRS1000 **2 repair lump-sum

    LMS1000, MRS1000 **3 repair lump-sum

    LMS4/5, LMS251, VMD **1 repair lump-sum

    LMS4/5, LMS251, VMD **2 repair lump-sum

    LMS4/5, LMS251, VMD **3 repair lump-sum

    NAV3xx, LD-OEM **1 repair lump-sum

    NAV3xx, LD-OEM **2 repair lump-sum

    NAV3xx, LD-OEM **3 repair lump-sum

    OLM2xx repair lump-sum

    Ranger C / E / M **1 repair lump-sum

    Repair lump-sum for Ranger D

    RAS/RMS **2 repair lump-sum

    RAS/RMS **3 repair lump-sum

    RFH62x, RFU61x repair lump-sum

    Repair lump-sum for RFH63x, RFU62x / 63x / 65x

    Repair lump-sum for Ruler - exchange of laser module

    Repair lump-sum for Ruler, IVC-3D **1

    Repair lump-sum for Ruler, IVC-3D **2

    Repair lump-sum for Ruler, IVC-3D **3

    S100 repair lump-sum

    TiM repair lump-sum

    Repair lump-sum for TriSpector = V3T

    Prerequisites

    Device already cleaned

    Return form completed

    Declaration of no objection completed

    Additional information about the application

    Repair order approved

    Delivery in standard dispatch service case from SICK AG

    Device is in an operational status

    Preliminary work

    Cleaning of the device

    Documentation of as-delivered condition

    Backing up of data, where possible

    Backing up of data (device data, serial number, settings)

    Repair, maintenance

    Function check

    Cleaning of optical interfaces

    Fault diagnosis

    Checking the electrical parts

    Checking the mechanical parts

    Final inspection

    Operational check on measurement path

    Checking firmware is up to date, updating if necessary

    Checking the optical parts

    Inspection of optics, readjustment on optical bank if necessary

    Calibration of the zero point

    Endurance test in climate cabinet

    Scattered light test with reference device

    Final adjustment on measurement path

    Inspection of filters and filter holder for damage such as scratches or spalling

    Layout, connection, and monitoring of test device

    Measurement of individual filter values

    Adjustment of zero point and back light

    Inspection of optics; readjustment of receiver if necessary

    Calibration of the zero point and individual amplifier levels

    Calibration of the zero point and scattered light test with the DHC-Rx reflector unit

    Visual check of assemblies and device wiring

    Checking the pneumatic parts

    Checking the maintenance interval and performing maintenance if necessary

    Calibrating: checking and setting the customer parameters

    Checking of linearization

    Checking of fuel gas

    Checking of pressure dependence

    Checking of digital and analog outputs

    Final acceptance including high-voltage testing, insulation resistance testing and archiving of the results

    Checking of software

    Checking of display

    Checking of limit values

    Operational check by means of system test

    Checking of supply voltage

    Checking of parts in gas pipe

    Inspection of customer configuration

    Checking the cross sensitivities

    Cleaning of ejector and scattering cell

    Inspection of control system based on gas temperature and differential pressure

    Final adjustment

    Inspection of optical axis (laser); readjustment if necessary

    Check of optical adjustment

    Measuring cuvette leak test

    Endurance test in climatic cabinet over at least one climate cycle, with data evaluation

    Replacement of absorbent cartridges

    Checking the linearization function, performing a new linearization and calibration of the measuring components if necessary

    Endurance test in climate cabinet, with data evaluation and analysis of the zero-point and sensitivity drift, the temperature response at the zero point, the temperature response of the sensitivity, and the zero-point and sensitivity noise

    Final calibration of the measuring components

    System test

    Ex protection testing

    Checking of Ex-related, electrical parts

    Repair or replacement of spectrometer

    Repair or replacement of “Linux” printed circuit board

    Endurance test in climatic cabinet over at least three climate cycle, with data evaluation

    New adjustment of spectrometer according to available technical data

    Replacement of desiccant cartridge and activated charcoal bag

    Replacement of defective mechanical housing parts

    Checking of reference cuvettes; replacement if necessary

    Checking of calibration; if necessary, recalibration in line with existing technical data

    System test with a GM35

    System test with a GM700

    Final adjustment on customer's measuring path with linearity test and determination of coefficients

    Backing up of data (device data, serial number, settings)

    Check function of gas module

    Leak test

    Checking of zero and reference point

    Checking of linearization function; if necessary, performing a new linearization

    Checking of cross sensitivities; if necessary, adaptation or recalibration

    Checking of zero point and sensitivity noise

    Endurance test in climate cabinet over at least 48 hours, with data evaluation

    Replacement of desiccant cartridge

    Cleaning of inner device

    Inspection and, if necessary, calibration of pressure sensors

    Flow calibration

    Cleaning the probe head

    Checking the seals

    Checking the multi-channel hose and probe head for damage

    Leak test with the automatic unit

    Orifice adjustment

    Check of the device configuration and customer configuration

    Replacement of defective connectors

    Checking of pressure measurement nozzle

    End approval and archiving of the results

    Calibration

    Replacement of CO sensor with socket

    Endurance test in darkroom over at least 24 hours, with data evaluation

    Replacement of activated carbon bag

    Visual inspection

    Replacing the filters to inspect the K value

    Determining new measured values

    Endurance test

    Calibration at final inspection

    Checking of adjustment

    Receiving inspection

    Repair of all defective components

    Final inspection under series conditions

    Repair of several electronic components and/or a mechanical component

    Repair of an electronic component or a mechanical component

    Receiving inspection and firmware update if applicable

    Repair of a laser module

    Documentation

    Brief repair report

    Creation of a test record

    Creating a test record and QA record

    Documentation of the results

    Creation of a product CD with current data

    Creation of a system data extract

    Creation of a product CD

    Standard findings on account, more detailed service report upon request

    Duration

    2 weeks for technical repair (without shipping)

    7 weeks for technical repair (without shipping)

    3 weeks for technical repair (without shipping)

    4 weeks for technical repair (without shipping)

    5 weeks for technical repair (without shipping)

    6 weeks for technical repair (without shipping)

    1 week for technical repair (when not sent off)

    The amount of time needed for internal processing is about two working weeks without shipping

All technical data can be found accompanying the individual product

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