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First class technical support from our experts worldwide
- Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
- Easy access to customer service online
- Premium support for members of the SICK AppSpace Developers Club
- User forum for sharing experiences
- The latest technical information and application notes
Fast and accessible customer service at all times
- Free telephone support during business hours
- Contact person with technical expertise
- Accessible worldwide
Recalibration of gas meters for custody transfer and process applications
- Standard package: organization of the recalibration process, high-pressure or low-pressure calibration, functional test of the meter, probe cleaning, replacement of the probe sealing rings, battery replacement, leak and zero point test
- Premium package: Contains everything in the standard package, plus new electronics block and current firmware update
- Additional options: on-site support with decommissioning, new SPU housing and coating of the sensor, repair of defects during the functional test, pipelines provided by the customer can also be calibrated, on-site support with recommissioning
Long-term protection for calculable lump sum
- Extension of the warranty to a total period of up to five years
- Services correspond to the scope of the manufacturer warranty
- Calculable lump sum when purchasing the product
The perfect transition to the operating phase
- Qualified SICK service technicians provide support while customer systems are in the start-up phase
- Changes to customer requirements can be implemented with ease
- Effective cooperation between SICK, system integrator, and customer
Expert support around the clock
- Helpdesk during office hours (8/5) or outside office hours (24/5, 24/6, 24/7)
- Trained staff to provide support during troubleshooting and when replacing components
- Advanced customer-specific system documentation, including customer-specific history
- Optional: Remote support
Set-up of defined functions
- Set-up of previously defined functions
- Mechanical fine adjustment of the alignment
- Configuration of application-specific parameters
- Final function check, archiving of the parameters and handover to the employees
Immediate assistance directly on site
- Error analysis and rectification of failures on site
- Repair or replacement of defective components by experienced engineers
- Documentation about the failure and description of the repair (service report)
- Recommendations for avoiding failures
Hassle-free and flexible
- Advance delivery of exchange units
- Detailed investigation of failure causes and advice about preventative measures (optional)
Reliable and cost-effective
- Reason for failure is identified and faulty components are repaired or exchanged
- Product safety checks
- Repair findings relating to faulty assemblies
- Express repair (optional)
- Software update, modification and conversion (optional)
- Detailed investigation of failure causes and advice about preventative measures (optional)
- Recovery of application-specific equipment parameters (optional)
Flexible, professional and reliable
- Correct assembly and professional installation in line with the manufacturer's specifications
- Correct preparation of the electrical connections and the wiring
Generation of precise digital maps for AGVs
- Check of the scan data provided for map generation
- Processing of data sets for optimal reference map generation
- Offline thorough check of reference map
- Provision and archiving of reference map
Safe remote monitoring for efficient service
- Customer and integrator access
- System-specific documents available at all times
- Graphical user interface for Remote Services
- Qualified remote diagnostics
- Setup service: Installation, setup, and briefing
- Basis for condition monitoring and helpdesk