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Product and system support
Remote Services

Safe remote monitoring for efficient service

Your Benefits

  • Very high availability of your plants and systems
  • Low, predictable maintenance costs
  • Expert help starting at commissioning and on through the entire service life
  • Reactive and proactive support improves response and solution times
  • Quick assistance provided by experts when malfunctions occur
  • Safe, high-performance data connection
  • Cost savings thanks to quick and easy integration into the existing IT infrastructure
  • 3D and 4G mobile option for location independence

Overview

Safe remote monitoring for efficient service

Fast, expert support by specialists is very important for customers at commissioning and during operation. The Remote Services product and system support from SICK meets the requirement of a safe Internet connection. This enables expert support to be provided at the click of a mouse and eliminates the need to plan for travel and setup times. The customer benefits by being able to access Remote Services multiple times, by receiving targeted expert support to speed up commissioning and optimize the operational phase, and by saving time and travel expenses. And it's flexible: The modular Remote Services agreement model enables the support to be tailored to the customer’s needs at all times.

At a glance
  • Customer and integrator access
  • System-specific documents available at all times
  • Graphical user interface for Remote Services
  • Qualified remote diagnostics
  • Setup service: Installation, setup, and briefing
  • Basis for condition monitoring and helpdesk

 

Safety Services from SICK: Safe consultancy, engineering and turnkey solutions

Technical overview

 
  • Technical data overview

    Technical data overview

    Specifications sheet

    MPR configuration and commissioning

    CORE remote service package

    PRIME remote service package

    PRO remote service package

    Prerequisites

    Access of the devices in accordance with valid work safety regulations, if applicable provision of safe work platforms or podiums

    Sufficiently sized work platforms at the measuring point

    The Meeting Point Router MPR is mounted and cabled

    The data cables are wired

    Customized data of the IT network topology for configuration of the MPR is available

    The Meeting Point Router MPR can access the Internet; a domain name server (DNS) is available

    The HTTPS request to the service portal https://remoteservice.sick.com must be possible directly or via a proxy server

    Port 22 (SSH - Secure Shell) for connection to the service portal https://remoteservice.sick.com must be available through the firewall

    A mobile communication SIM card, APN and PIN are available (optional)

    The Meeting Point Router MPR can access the Internet

    A valid service contract exists

    Preliminary work

    Detection of system- and customer-specific data

    Set-up of access data to the service portal https://remoteservice.sick.com (option)

    Provision of the configuration file for setting up the MPR

    Repair, maintenance

    Checking for completeness and possible damage to the Meeting Point Router MPR

    Checking the ambient conditions

    Checking the installation conditions

    Checking the mounting situation

    Checking the electrical connections, mains voltage supply and cabling

    Switching on the MPR and checking the function

    Checking the communication with SICK service portal

    Checking the communication with the mobile network (option)

    Configuration of SICK sensors

    Securing the device parameters

    Briefing of operating personnel

    Use of web-based SICK Remote Service architecture

    Remote maintenance activation via MPR touchscreen

    SSH-encrypted communication

    Authentication by means of X.509 certificate

    Access for customers and integrators

    Log book and connection reports

    Display of online status

    Heartbeat function via MPR Meeting Point Router

    Provision of access data for the service portal https://remoteservice.sick.com

    Document management (optional)

    Documentation

    Brief service report

    Documentation of all maintenance sessions in the logbook

    Documentation of all maintenance sessions with a protocol

All technical data can be found accompanying the individual product

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