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Product family SICK Support Portal
First class technical support from our experts worldwide
  • Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
  • Easy access to customer service online
  • Premium support for members of the SICK AppSpace Developers Club
  • User forum for sharing experiences
  • The latest technical information and application notes
Product family Telephone support
Fast and accessible customer service at all times
  • Free telephone support during business hours
  • Contact person with technical expertise
  • Accessible worldwide
Product family 24-hour helpdesk
Expert support around the clock
  • Helpdesk during office hours (8/5) or outside office hours (24/5, 24/6, 24/7)
  • Trained staff to provide support during troubleshooting and when replacing components
  • Advanced customer-specific system documentation, including customer-specific history
  • Optional: Remote support
Product family Warranty extensions
Long-term protection for calculable lump sum
  • Extension of the warranty to a total period of up to five years
  • Services correspond to the scope of the manufacturer warranty
  • Calculable lump sum when purchasing the product
Product family Start-up support
The perfect transition to the operating phase
  • Qualified SICK service technicians provide support while customer systems are in the start-up phase
  • Changes to customer requirements can be implemented with ease
  • Effective cooperation between SICK, system integrator, and customer
Product family Commissioning
Set-up of defined functions
  • Set-up of previously defined functions
  • Mechanical fine adjustment of the alignment
  • Configuration of application-specific parameters
  • Final function check, archiving of the parameters and handover to the employees
Product family Troubleshooting on site
Immediate assistance directly on site
  • Error analysis and rectification of failures on site
  • Repair or replacement of defective components by experienced engineers
  • Documentation about the failure and description of the repair (service report)
  • Recommendations for avoiding failures
Product family Exchange units
Hassle-free and flexible
  • Advance delivery of exchange units
  • Detailed investigation of failure causes and advice about preventative measures (optional)
Product family Installation
Flexible, professional and reliable
  • Correct assembly and professional installation in line with the manufacturer's specifications
  • Correct preparation of the electrical connections and the wiring

Result 1 - 9 out of 9

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