Product and system support
With product and system support from SICK LifeTime Services, your machinery and system will always be ready for operation. SICK provides support for product selection, commissioning and troubleshooting. Experienced experts are available around the world – by phone, remotely, or directly on-site. Faults can be rectified quickly thanks to repairs and rapid provision of exchange units. Customized service offerings maximize availability.
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- Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
- Easy access to customer service online
- Premium support for members of the SICK AppSpace Developers Club
- User forum for sharing experiences
- The latest technical information and application notes
- Free telephone support during business hours
- Contact person with technical expertise
- Accessible worldwide
- Helpdesk during office hours (8/5) or outside office hours (24/5, 24/6, 24/7)
- Trained staff to provide support during troubleshooting and when replacing components
- Advanced customer-specific system documentation, including customer-specific history
- Optional: Remote support
- Standard package: organization of the recalibration process, high-pressure or low-pressure calibration, functional test of the meter, probe cleaning, replacement of the probe sealing rings, battery replacement, leak and zero point test
- Premium package: Contains everything in the standard package, plus new electronics block and current firmware update
- Additional options: on-site support with decommissioning, new SPU housing and coating of the sensor, repair of defects during the functional test, pipelines provided by the customer can also be calibrated, on-site support with recommissioning
- Extension of the warranty to a total period of up to five years
- Services correspond to the scope of the manufacturer warranty
- Calculable lump sum when purchasing the product
- Training and support by a qualified SICK expert during system start-up
- Application-specific adjustments can be made easily and correctly
- Close collaboration between SICK and the customer
- Set-up of previously defined functions
- Mechanical fine adjustment of the alignment
- Configuration of application-specific parameters
- Final function check, archiving of the parameters and handover to the employees
- Reason for failure is identified and faulty components are repaired or exchanged
- Product safety checks
- Repair findings relating to faulty assemblies
- Express repair (optional)
- Software update, modification and conversion (optional)
- Detailed investigation of failure causes and advice about preventative measures (optional)
- Recovery of application-specific equipment parameters (optional)
- Error analysis and rectification of failures on site
- Repair or replacement of defective components by experienced engineers
- Documentation about the failure and description of the repair (service report)
- Recommendations for avoiding failures
- Advance delivery of exchange units
- Detailed investigation of failure causes and advice about preventative measures (optional)
- Correct assembly and professional installation in line with the manufacturer's specifications
- Correct preparation of the electrical connections and the wiring
- Check of the scan data provided for map generation
- Processing of data sets for optimal reference map generation
- Offline thorough check of reference map
- Provision and archiving of reference map
- Customer and integrator access
- System-specific documents available as needed
- Graphic user interface for remote services
- Qualified remote diagnostics
- Setup service: installation, set-up, and orientation
- Basis for condition monitoring and help desk