SICK LifeTime Services

Good customer service begins before the purchase.

SICK LifeTime Services offers an all-encompassing service portfolio that combines a wide range of components to provide the optimum service for each individual customer. No matter whether a new failitcy is in planning or an old facility is to be modernized, SICK accompanies its customers from the concept to the implementation and maintenance.

SICK LifeTime Services increase the safety of people, boost the productivity of machines and plants, and create the basis for sustainable business. The spectrum ranges from product-independent consulting services to classic product service. What makes them special is SICK's comprehensive industry know-how and more than 60 years of practical experience.

Everything starts with a first step, so does the design of your facilities. SICK provides support with consulting and design services for selecting the right products, their project planning and implementation, as well as machine-specific analyses and concept design. The portfolio also includes engineering services such as programming and testing functions in relation to requirements, standards, and specifications.

To enable customers' employees to master the requirements in their daily work in the best possible way, SICK offers many different training measures. The wide range of webinars - also on demand, training courses, and customer-specific training offers valuable and targeted information for a wide variety of tasks. SICK offers numerous training courses on products, solutions, and technologies with a focus on safety.

Product and system support ensures high availability of machines and systems which offers the right support for every customer requirement. Experienced experts are available worldwide - by telephone, remote access or directly on site. Malfunctions are quickly remedied by repairs and the provision of replacement equipment at a short notice. Individual service concepts, such as personal access to the support portal, 24-hour help desk or a device-specific warranty extension, ensure availability at the highest level.

To ensure that machines and systems operate safely and productively in the long term, regular checks and optimization are necessary. On the one hand, compliance with legal requirements and the protection of people as well as the environment are required, but performance checks, regular maintenance or calibration also prevent material wear or facility inefficiency. This ensures reliably high productivity.

In order to make the best use of existing facilities and machines SICK offers consulting and support for modernization as well as retrofitting to make them useable as long as possible.

With Smart Services, predictive maintenance becomes a reality. By capturing, evaluating, and visualizing machine and facility data, individual algorithms can be used to calculate probabilities of occurrence for specific events in advance. As a result, maintenance can be planned and carried out in advance, thus avoiding unplanned shutdowns or malfunctions.

Overview of the service and support offer