Product and system support
Remote Services

Your Benefits

  • Very high availability of your plants and systems
  • Low, predictable maintenance costs
  • Expert help starting at commissioning and on through the entire service life
  • Reactive and proactive support improves response and solution times
  • Quick assistance provided by experts when malfunctions occur
  • Safe, high-performance data connection
  • Cost savings thanks to quick and easy integration into the existing IT infrastructure
  • 3D and 4G mobile option for location independence


Fast, expert support by specialists is very important for customers during commissioning and operation. Remote services product and system support from SICK fulfills this requirement: Secure Internet connections enable expert support at the click of a mouse – without the need for travel and set-up times. The customer benefits from remote services in several ways. They accelerate commissioning through targeted expert support. They optimize the operating phase by saving time and travel expenses. And they’re flexible: The modular Remote Service contract model provides the customer exactly the support that meets its current requirements.

At a glance
  • Customer and integrator access
  • System-specific documents available as needed
  • Graphic user interface for remote services
  • Qualified remote diagnostics
  • Setup service: installation, set-up, and orientation
  • Basis for condition monitoring and help desk


Remote Infrastructure

The flexible technical solution for remote service and support

Industriezentrum NÖ Süd
Straße 2a, Objekt M11
A-2355 Wiener Neudorf
Tel.: +43 2236 62288 - 0
Fax: +43 2236 62288 - 888

Service Contact

Service Inquiries (Quotes, Appointments, etc.):
+43 2236 62288-800

Local Services

Hungary: Javítás-igénylő lap
Romania: Reparatii / Reclamații
Slovenia: Popravilo/Reklamacija

Local Trainings
Local Trainings


On-Demand webinars

Here you find a collection of recorded webinars. Stay current on sensor technologies and industry trends by listening to our recorded webinars.

 On-Demand Webinars


Upcoming webinars

Here you find upcoming webinars and can register for them!