Product and system support

Set-up of defined functions

Your Benefits

  • Maximum availability and productivity due to application-optimized settings
  • Cost savings thanks to fewer downtimes, malfunctions or consequential damages
  • Planning security due to a quick shift to normal operation
  • Time savings due to archiving of the parameters and commissioning documentation for possible conversion or maintenance work


Set-up of defined functions

Professional commissioning by SICK ensures optimal performance of the SICK product. Commissioning includes the set-up of previously defined functions of the SICK product taking into account the interface to the machine or system and the ambient conditions of the customer application.

The SICK product and the respective system part are handed over to the customer during a documented end approval with instructions. With the commissioning, the customer profits from quick processing of the qualified SICK technician and the high level of availability from the first day. At a fixed price so that commissioning costs remain manageable.

At a glance
  • Set-up of previously defined functions
  • Mechanical fine adjustment of the alignment
  • Configuration of application-specific parameters
  • Final function check, archiving of the parameters and handover to the employees


Industriezentrum NÖ Süd
Straße 2a, Objekt M11
A-2355 Wiener Neudorf
+43 2236 62288 - 0
+43 2236 62288 - 888

Service Contact
+43 2236 62288-800

Inquiries regarding repairs:

Service Inquiries (Quotes, Appointments, etc.):

Local Services

Hungary: Javítás-igénylő lap
Romania: Reparatii / Reclamații
Slovenia: Popravilo/Reklamacija

Local Trainings
Local Trainings
Safety Services from SICK: Safe consultancy, engineering and turnkey solutions

Technical overview

  • Technical data overview

    Technical data overview

    Specifications sheet


    AS30 Service Package

    DeltaPac Service Package

    FlexChain Service Package

    MLG-2 Service Package

    PS30 Service Package

    Smart Sensor Service Package

    Commissioning CLV61x ... CLV64x

    Commissioning CLV65x ... CLV69x

    DT20 Hi/OD/OL commissioning

    Inspector commissioning

    Commissioning Lector6xx

    Commissioning LMS/MRS/NAV/TiM (Core package)

    Commissioning LMS/MRS/NAV/TiM (Prime package)

    Profiler commissioning

    Commissioning RFU/RFH

    TriSpector1000 commissioning

    Map commissioning

    Servicepaket SIG100

    SIG200 Service Package


    Feasibility analysis, taking into account the specifications for the SICK product

    Definition of the required functions

    SICK product is mounted, electrically connected, and connected to the plant

    SICK product is configured with factory settings

    Supply voltage and host connection are available at the installation site

    SICK product and programming interface are easily accessible without tools

    Provision of test objects as a reference

    Availability of the plant for the duration of the service

    Provision of test objects and bar codes as reference

    Feasibility study has been performed

    Technical characteristics and variants of objects and environment, and the mechanics of the application are in accordance with the specification in the feasibility study

    Bad / failed and good / passed test objects according to specification are available

    For NAV sensors: Attachment of the landmarks (reflectors)

    Supply voltage is available at the installation site

    System is uncalibrated

    Provision of test objects and at least two reference transponders

    Availability of the reference map produced by SICK

    The 2D LiDAR sensor and SIM are ready for operation on the manually drivable AGV, and are electrically connected

    The 2D LiDAR sensor that is mounted on the vehicle is aligned with the scan plane specified during data recording

    Availability of and free access to the designated AGV routes

    Availability of customer personnel to control the AGVs

    Repair, maintenance

    Preliminary analysis of possible influences of ambient conditions

    Inspection and possible correction of wiring and connection of the SICK product

    Alignment and fine adjustment of the SICK product

    Setting of application-specific parameters

    Function and communication test

    Iterative process within the estimated work time in order to optimize the performance for the application

    Inspection of static or dynamic performance

    Verification tests on the sensor interface for the machine or plant with test objects provided by the customer

    Basic training for employees to explain how to operate the SICK product correctly

    Archiving of product parameters in a SICK database

    Adjustment of the application-specific parameters, e.g., reading configuration, code configuration, data processing, network/interfaces

    Iterative process within the estimated work time in order to optimize the reading performance for the application

    Inspection of static or dynamic reading performance

    Verification tests on the sensor interface for the machine or plant with test objects and bar codes provided by the customer

    Inspection of mounting and alignment

    Setting of application-specific parameters, e.g., scaling of the analog measuring range, switching point position, hysteresis, measuring frequency, measured value filter, assessment of the signal quality, evaluation function, communication interface

    Installation of previously defined configuration created during feasibility study

    Adjustment of the application-specific parameterization, e.g., image settings, object locator, detailed inspection, output settings, results

    Iterative process within the estimated work time in order to optimize image acquisition and application specific configuration for the application

    Setting of application-specific parameters, e.g. possible Lector6xx illumination, code configuration, trigger and digital inputs, interfaces and digital outputs, data processing

    Setting application-specific parameters, e.g., basic settings, parameters of field application, filters for raw data output, product-specific configuration

    Setting the monitored area and checking effectiveness

    Optimization of raw data processing, e.g., due to external reference target measurements (subject to sensor type)

    Iterative process within the estimated work time in order to optimize the sensor availability for the application

    Adjustment of monitored areas and checking effectiveness

    Setting of application-specific parameters, e.g. profile and camera representation, correction settings, range evaluation and function adjustment, input/output functions and settings, calculation functions, memory management, communication interface

    Alignment of the SICK product

    Adjustment of application-specific parameters; e.g., reading configuration, data processing, network/interfaces/inputs and outputs

    Creation of potentially necessary function blocks

    Filtering of overreaches with application-optimized settings

    Iterative process within the estimated work time in order to optimize the reading rate for the application

    Verification tests on the sensor interface for the machine or plant with test objects and transponders provided by the customer – as comparison with the reference transponder

    Adjustment of the application-specific configuration, e.g., image settings, task configuration, result settings, interface settings

    Visual inspection of the installed and electrically connected NAV-LOC (2D LiDAR sensor and SIM) on vehicle

    Check to ensure that the scan planes of the 2D LiDAR sensor mounted on the vehicle match the plane used to produce the reference map

    Optimization of scan plane on AGV

    Loading the reference map

    Configuration of the navigation control application

    Settings for communication between the 2D LiDAR sensor and SIM

    Configuration of location finding (map and initial position)

    SIM settings for outputting data to the on-board computer

    Synchronization of the time stamp between SIM and on-board computer

    Customer assistance for a test drive


    Archiving of product parameters in a SICK database

    Documentation of performance

    Creation of a commissioning log

    Documentation of reading performance

    Documentation of reading rate

    Service report


    The required work time depends on the service, the SICK product and the ambient conditions

    The work time is billed according to the number of hours worked

    Additional work will be invoiced separately

    The estimated labor time is calculated according to the amount of effort required

    The cost depends on the application, system size and vehicle length

All technical data can be found accompanying the individual product