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Service and Support – to keep your processes running 

Product Support

With nearly 50 subsidiaries around the world, SICK is able to provide you with assistance about all aspects of day-to-day operations.

If you need a spare part for a SICK product or a replacement device on short notice, our competent team can provide full support. And in an emergency, we will ensure your devices are repaired quickly in our factory or, if necessary, on-site – by trained service engineers near you.

SICK offers a wide range of services and support for its products. We have a knowledgeable technical staff available to assist you as well as a host of other services, support and assessment programs for customers who require a higher level of assistance.

General Technical Support

Phone-in Technical Support and Customer Care:

  • 8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.
  • For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.

  • Online Product Support and Downloads:

  • Product selection by technical specifications in our Product Finder
  • Find literature and manuals in our Literature Finder
  • Download SICK’s free software
  • For account-holding customers, log in to the SICK Partner Portal to track and manage your orders.

    Please choose from the following service and support options:
  •  
    Support for industrial safety systems
    Support for automatic identification
    Support for machine vision