SICK offers a wide range of services and support for its automatic identification products. We have a knowledgeable technical staff available to assist you as well as a host of other services, support and assessment programs for customers who require a higher level of assistance.
Please choose from the following service and support options:
Phone-in Technical Support and Customer Care
Online Product Support and Downloads
In addition to the project management and implementation support it provides during each project, SICK now offers post-sale programs that can be purchased to supplement the standard warranty and service plan that comes with automatic identification products.
Extended Warranty Program
The SICK Extended Warranty Program is designed to be an extension of the original SICK Factory Warranty. It covers repairs to a product, but does not include any form of After-hours Support or on-site response. Standard RMA and return procedures apply.
After-hours Technical Support Program
The SICK After-hours Support Program provides customers with mission-critical applications phone support during non-business hours (after 5 p.m. CT) for emergency support needs ONLY. Routine technical and applications support is available by calling 800-325-7425 during normal business hours. Customers who opt for the After-hours Support Program will have access to SICK’s call center and will be immediately patched to an on-call Field Service Engineer.
Performance Assessment Program
Our Performance Assessment Program is a customized, consultative service. This program provides comprehensive application evaluations to existing customers who want to have an annual check-up or validation of their automation processes. The program is not intended as a service and repair option.
A SICK Field Service Engineer will go on site to evaluate automatic identification processes and provide an evaluation of installed systems and components.