Spare Parts Administrator 

General Description of Job:
The basic functions of this position are to manage & process spare parts requests from our customers, provide front desk support and other clerical & office duties, and produce the various regular business related reports.

Requirements of Job:
• A Bachelor’s Degree from an accredited college, with an emphasis on business administration.
• Three or more years of experience in a customer contact position, superior telephone techniques.
• Strong organization skills and detail oriented. 
• Good time management and prioritization skills.
• Timely, polite, sincere, dedicated, accurate, resourceful, diligent, positive and calm under pressure. 
• Must also possess strong computer skills including Microsoft Office product, Email applications and ability to develop skills in our order entry system.

Responsibilities  of Job:

Key Function:  Spare Parts Administrator
Create & process quotes, purchase orders and invoices for spare parts & product.

• Coordinate purchasing with 3rd party vendors when needed.
• Understand the ordering processes and policies for parts, communicate these policies to customers (including proper account setup policies and procedures)
• Provide the highest level of service to our customers regarding spare parts orders, tracking shipments and product and policy information
• Inventory management.  Manage the parts inventory area and safety stock program including inventory levels.  Direct involvement in spot checks and annual inventory audit. 
• Receiving of incoming orders following ISO procedures.  Proper allocation of received items.  Picking, packaging & shipping of any outgoing orders including proper required documentation.
• Maintain spare part pricing and discount structure of products
• Follow up on payments & receivables.  Respond to accounting requests.  Provide related reports, data or information as requested.
• Processing of vendor invoices.
• Proactively identify situations that might adversely affect our relationship with our customers (eg product availability problems or revised shipping dates), develop processes ro prevent in the future and communicate these situations and resolutions
• Identify opportunities for improvement in processes or service levels and make recommendations for enhancing them;  Implement enhancements as called upon, including training and communication
• Provide advice and information to customers whenever we have problems which may lead to shipping delays or revised shipping dates
• Maintain knowledge of the product lines to provide general technical assistance, offer answers to basic product questions and offer alternatives to customers to solve their product problems

Key Function:  Office Administrator
Answer incoming calls, understand all departments within the company in order to correctly route calls to the area where the customer will be properly handled.  Maintain phone list.

• Process incoming & outgoing mail & faxes.
• Maintains office & shipping supplies.
• Perform other routine clerical duties as necessary.
• Provide support and cross-training as requested

Key Function:  Report Generation
Works with various company personnel in gathering relevant data and information in order to produce regular business reports, sales reports and marketing reports. 

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we’re the place for you!  SICK, Inc. is located in West Bloomington and offers competitive wages and an excellent benefits program. Qualified candidates should apply online and send cover letter & resume w/ salary history/requirements to https://home.eease.com/recruit/?id=988141. Or you may email resumes@sick.com or fax 952-829-4830.  Please reference Marketing Assistant (SJ-GUSMA-KZ1011) for the position you wish to apply for.  Visit us at www.sickusa.com.