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Get Help 

 
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Help Contacts and Links 

   

For help with any SICK product or for general enquiries please use one of the options below:

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Contact SICK Service and Support 

 

 
 

For technical support or any other service queries please call 01727 831121

 

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Ask a Question 

 

 
 

 To ask a specific question via our online form please click here

 

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Find a Document or Diagram 

 

 
 

To find SICK documention or connection diagrams please click here

 

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Find Software 

 

 
 

To find SICK software please click here

 

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Frequently Asked Questions 

What should I do if my SICK product fails? 

 
 

If your SICK product fails there is several options you can take. First SICK UK have technicians available to assist over the phone. If the SICK product has been damaged you can contact our service team to discuss repair or replacement options. Please call 01727 831121 for further assistance.

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Is my SICK product in warranty? 

 
 

At SICK we offer a 2 year warranty on most our products. The warranty is based on two years from the date of manufacture. The serial number is either 4 or 8 digits, of which the first 4 digits indicate the date of manufacture. For example a product with serial number 0830 xxxx was manufactured in week 30 of 2008. This will be in warranty until week 30 of 2010.

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Do you have a warranty on SICK repair or exchange units? 

 
 
Yes, for all repair units we offer a 3 month warranty. For exchange units we offer a full 2 year warranty.
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Can I have a service engineer visit site? 

 
 
Yes, a service engineer can be booked to visit site. We would recommend firstly speaking to one of out technical support persons first to see if any issues can be resolved over the phone first. Please call 01727 831121 to speak a technical support person or to arrange a service engineers visit.
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Can SICK provide old documentation or software? 

 
 
Yes, please visit our Documentation and Software pages. If you're unable to find what you're looking for please click here to request a document or software package.
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Contact

SICK (UK) LTD
Waldkirch House
39 Hedley Road
St Albans
Herts
AL1 5BN
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